FLAT SHIPPING - Every order will be charged as £84 per pallet, with the single exclusion of the Scottish highlands, which will be charged as £120 per pallet. Processing - All orders will be processed within 24 hours Shipping times - 3-5 business days for standard, 2-4 for express Local Delivery - Not available In store pickup - Not available International delivery - If you require delivery outside of the United Kingdom, please call us, or arrange a telephone appointment with one of our specialists.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Providing the selected product(s) are in stock, the order will likely be packed and despatched within 24 hours of the order being received and confirmed.
Once despatched, 90% of orders can be delivered to the desired location within 3 to 5 working days..
The logistics agencies that we use offer express shipping services (depending on location), however, express shipping will incur a higher delivery cost.
We encourage any customers who encounter this issue to document the damage immediately, preferably with photographic evidence. This allows us to make our case to the logistics agency and arrange for them to collect a replacement order./p>
If the unfortunate scenario in occurs in which a customer is unhappy with the products they have received, we have a 24 hour window after a customer receives delivery in which they are able to request a return.
However, our returns policy states clearly that upon purchasing from Universe Tile and Stone, customer’s are agreeing to cover any incurred shipping cost of returning products.